Frequently Asked questions
please read carefully before getting in contact
Definitions
COMMUNITY PLUS+ Queensland Inc
WECC: West End Croquet Club
Hirer: The person or organisation whose name is on the booking confirmation
WECC: West End Croquet Club
Hirer: The person or organisation whose name is on the booking confirmation
- Inside & Deck capacity: Separate Max numbers when setup for chairs around tables
- Inside & Deck: Separate Max numbers when setup for mostly standing room activities
- Inside & Deck: Separate Max numbers when setup for a presentation
- Grass area: Max number with seats
- Can marquees be placed on grassed area?
- Is there a HOW TO USE poster is in the club for correct use of any electronic items?
- Is there a checklist for Hirers that identifies everything they need to do to make sure the venue is clean, items are put away and everything is secure prior to leaving?
- Are there any limits to the types of chairs/tables or equipment that is allowed on the grass area?
- Can items be stored in the CC before or after an event.
- Are there consumables stocked for use or do they provide their own?
- Who do issues get reported to by the Hirer?
- Is there insurance on items stored inside the building and if so, would it cover any items left by Hirers?
- How many bins are available?
- Can extra Bins be provided on request?
- How many chairs and tables are available? Are extra available on request for a fee?
- Do we have a list of external agencies that are preferred vendors we can give to Hirers for extra needs such as chairs, tables, catering equipment, PA's, Projectors etc?
- Are there gloves available for safe food handling and cleaning or does the Hirer need to provide these?
- If there is damage to the property which poses a safety hazard who do they report it to?
- If the Hirer causes damage the facility who do they report to?
- If an emergency occurs on site during a hire period who do they contact?
If it is a medical, fire or police emergency they would call 000.
If it is to do with securing the building or access you should call The Venue Manager.
- Are there limits to what can be cooked/prepared on premises?
- What items are available in the Croquet club for use by Hirers?
- Is there a procedure/equipment to remove needles, sharps etc?
NOTE: Playgroups or any groups with children are required to rake and sweep any areas children will be using to remove any broken glass/needles
- Who contacts the cleaner if extra work is required after a booking?
- Is there be a bond payment to secure bookings (in case of extra cleaning costs and damage)?
- What are the alcohol use restrictions inside and outside the building?
- Can items be stored at the premises the day before the booking for larger events?
e.g. If you are hiring the venue on Saturday and need to store your items there from Friday night, you must also book for the Friday evening.
- Who can the Hirer call if there are issues on the day, such as police arriving for noise complaints?
- Can open flame devices be used on site for cooking? BBQ's etc.
No candles or open flames are to be use inside the venue, on the balcony or in the rotunda.
- Is live performance music allowed?
- What external lighting is provided? Does it light the whole back area or do Hirers need to provide extra?
There is lighting inside the venue.
- Are Hirers allowed to fix decorations/equipment to walls, posts, roof edging, gazebo etc?
If any damage is done to the building from fixing decorations to the venue, the Hirer will be charged for fixing these problems.
- Are Hirers getting a community rate allowed to charge people for attending the event/activity they booked?
- Is it possible for a group to apply for reduced or donated hire if they cannot afford the current rates?
- Are there electric points at the Gazebo?
- What kind of electricity points are available inside and outside? Is there 3 Phase or just standard points?
- Are Hirers allowed to have 3 party vendors attend? I.e. coffee and food vans?