Frequently Asked questions
please read carefully before getting in contact

Definitions

COMMUNITY PLUS+ Queensland Inc
WECC: West End Croquet Club
Hirer: The person or organisation whose name is on the booking confirmation

  • Inside & Deck capacity: Separate Max numbers when setup for chairs around tables
​36
  • Inside & Deck: Separate Max numbers when setup for mostly standing room activities
50-60
  • Inside & Deck: Separate Max numbers when setup for a presentation
25-36
  • Grass area: Max number with seats
250. However, for numbers over 50, the Hirer must provide Portaloos.
  • Can marquees be placed on grassed area?
Yes, Hirers must have 10kg weights attached to each leg of all marquees.
  • Is there a HOW TO USE poster is in the club for correct use of any electronic items?
Yes, there are signs in the venue.
  • Is there a checklist for Hirers that identifies everything they need to do to make sure the venue is clean, items are put away and everything is secure prior to leaving?
Yes, there is a checklist in the venue
  • Are there any limits to the types of chairs/tables or equipment that is allowed on the grass area?
No, but any costly/unreasonable damage needs to be compensated for. It is advised to ask the Venue Manager first if the ground is very wet as to whether it is still suitable to have chairs and tables set up on the day of hire.
  • Can items be stored in the CC before or after an event.
There is currently no storage for Hirers at the CC and you may not store items outside of your agreed Hire dates and times. If you need to store items prior or after your event, you must pay the Hire fee for the time you are using the space as storage as well as for the event times.
  • Are there consumables stocked for use or do they provide their own?
Toilet Paper, Paper Towels, Dishwashing detergent, cleaners, cloths are provided in small amounts. If you are having a function with more than 50 people, please bring your own.
  • Who do issues get reported to by the Hirer?
The Venue Manager, who will then pass information on to the cleaners.
  • Is there insurance on items stored inside the building and if so, would it cover any items left by Hirers?
Our Public Liability Insurance only covers COMMUNITY PLUS+ items. The Hirer’s Public Liability Insurance will cover any items brought by the Hirer.
  • How many bins are available?
There is one regular waste bin BCC bins just outside the main gate which is there for use as part of the park. The Hirer must bring their own bin liners if you are planning on filling the bin with food scraps or messy waste. For Hirer’s expecting more than 10 guests, you must be prepared to take additional rubbish with you when you leave.
  • Can extra Bins be provided on request?
The Hirer can contact BCC to organise additional bins for the day.
  • How many chairs and tables are available? Are extra available on request for a fee?
36 folding chairs and 6 trestle tables. COMMUNITY PLUS+ can advise where you can hire additional tables.
  • Do we have a list of external agencies that are preferred vendors we can give to Hirers for extra needs such as chairs, tables, catering equipment, PA's, Projectors etc?
Please ask the Venue Manager and we will endeavour to help you locate these services.
  • Are there gloves available for safe food handling and cleaning or does the Hirer need to provide these?
The Hirer is responsible for gloves.
  • If there is damage to the property which poses a safety hazard who do they report it to?
The Venue Manager.
  • If the Hirer causes damage the facility who do they report to?
The Venue Manager.
  • If an emergency occurs on site during a hire period who do they contact?
During the hours of 9-4, Monday to Friday, you can contact The Venue Manager.
If it is a medical, fire or police emergency they would call 000.
If it is to do with securing the building or access you should call The Venue Manager.
  • Are there limits to what can be cooked/prepared on premises?
No, but proper equipment use and cleanliness maintained at all times and cooking facilities operated by people who are over 18 or supervised by an adult.
  • What items are available in the Croquet club for use by Hirers?
Fridge, freezer, oven, microwave, cleaning items (broom, cloths and cleaning products), cups, cutlery and a variety of other kitchen items.
  • Is there a procedure/equipment to remove needles, sharps etc?
A rake will be provided as well as a sharps bin and collection kit.
NOTE: Playgroups or any groups with children are required to rake and sweep any areas children will be using to remove any broken glass/needles
  • Who contacts the cleaner if extra work is required after a booking?
The Venue Manager
  • Is there be a bond payment to secure bookings (in case of extra cleaning costs and damage)?
Yes for large, private functions there is a $1000 deposit refunded after the venue is checked by the cleaner for damage or excessive cleaning needs. We will also ask for the ‘Parties’ rate for any events deemed to be ‘high risk’ by COMMUNITY PLUS+ and the Venue Manager.
  • What are the alcohol use restrictions inside and outside the building?
All bookings end at 10pm. Alcohol consumption ends at 9:30am. There can be no sale of individual alcoholic drinks at the venue or we are in breach of our lease agreement with Brisbane City Council and the Hirer can be fined a maximum of $58,900 for a first offence, with increased fines of up to $117,800 or 18 months imprisonment for subsequent offences. You can provide alcohol free of charge or include drinks in the overall ticket price for your event.
  • Can items be stored at the premises the day before the booking for larger events?
Yes, but you must book for the entire time that your items are stored in the premises along with the time for the event or function.
e.g. If you are hiring the venue on Saturday and need to store your items there from Friday night, you must also book for the Friday evening.
  • Who can the Hirer call if there are issues on the day, such as police arriving for noise complaints?
Noise complaints are the responsibility of the Hirers and they must adhere to the requests of the police and Brisbane City Council.
  • Can open flame devices be used on site for cooking? BBQ's etc.
A BBQ will soon be made available for Hirers. You must bring your own gas bottle and leave the BBQ in the locked area under the stairs after cleaning thoroughly.
No candles or open flames are to be use inside the venue, on the balcony or in the rotunda.
  • Is live performance music allowed?
Yes as long as they are either acoustic or lightly amplified and must comply with COMMUNITY PLUS+ Terms and Conditions.
  • What external lighting is provided? Does it light the whole back area or do Hirers need to provide extra?
No external lighting is provided except for security lighting and for the back decking. This would be the responsibility of the Hirer to provide.
There is lighting inside the venue.
  • Are Hirers allowed to fix decorations/equipment to walls, posts, roof edging, gazebo etc?
Yes, no permanent fixtures and all decorations must be removed at the end of the Hirer’s booking period.
If any damage is done to the building from fixing decorations to the venue, the Hirer will be charged for fixing these problems.
  • Are Hirers getting a community rate allowed to charge people for attending the event/activity they booked?
If your Community Group is charging people for entry to the event/activity, you must pay the Individual/Business rate.
  • Is it possible for a group to apply for reduced or donated hire if they cannot afford the current rates?
No. The rates are set for the time in being.
  • Are there electric points at the Gazebo?
No
  • What kind of electricity points are available inside and outside? Is there 3 Phase or just standard points?
All power outlets are currently standard.
  • Are Hirers allowed to have 3 party vendors attend? I.e. coffee and food vans?
Yes but the Hirer must be paying the Individual/Business rate. If the ground is wet, you must check with the Venue Manager to ensure that the grounds are not damaged by the vehicle or trailer.